Can’t find the desired result? View the most frequently asked questions below. Still not sure? Do not hesitate and contact our customer service. They are happy to help you with your questions about the various payment options, invoices, refunds or errors in payments.
Yes, you will enter a secure internet environment at checkout. This way others do not get the chance to watch or view data. Your transaction data is sent encrypted via an SSL connection that can be recognized by the green lock in the browser.
There are many different ways to pay for your order. Online you can pay with;
IDeal, Paypal,Bancontact, SOFORT banking, KBC Payment button, Belfius Direct net and Giropay.
If you want to change your invoice, send us an e-mail stating your order number. Then add what you want to change in the invoice, and we will ensure that you receive a modified invoice within a few working days.
You will receive the invoice when you make a purchase on our website. You will receive this directly in your mailbox. You can also look at ‘My Orders’ if you have a profile on our website. If you have not received anything, but your package has already been sent, please contact us to find out where the mistake went.
As soon as you place an order and we have received it, you will immediately receive the invoice from us by e-mail. You can easily download this in your account at ‘My Orders’.
If your invoice is incorrect or different from your order, please send us an email. It is important to state the order number and the desired adjustments. You will then receive the correct invoice by e-mail within a few working days.
Payment failed or declined
Oops, that must not have been the intention. If you have accidentally placed the same order twice, you will be contacted to see if this was the intention. If you have only placed one order, but the amount has been debited from your account several times, please contact us. Then we look together what went wrong.
If you have not yet received an order confirmation, first check whether money has been debited. Has no money been debited? Then the payment was not successful. You can then place your order again. If money has been debited, check your spam e-mail, this is always possible. If you can’t find the confirmation yet, make a screenshot of your bank statement and email it to us. We will then send you your order confirmation.
It may happen that the payment status of your order is not yet correct. This may take a while after you place the order. Then check whether money has been debited. If it does, wait a few hours. If this is still not correct, please send us an e-mail with the order number and we will look up your payment.
Once we have received and processed your return, we will refund you within 5 business days. When you have exchanged the product with another product, we will refund the purchase amount of the first product to your account.
The moment you return a product, you will be refunded to your account at all times. We’ll send you an email when we do this so you don’t miss out.
Unfortunately, you cannot view the status of your refund. Your refund will be processed within 3 business days, so it will be credited back to your account within 5 days. Is the amount not in your account after 5 working days? Please contact our customer service.
When you submit your refund, the money will be in your account within 5 days. Is the amount not in your account within 5 working days? Please contact us. We will then do everything we can to refund your money as soon as possible.