Frequently asked questions about ordering

If you want to purchase one of our products, you must place it in the digital shopping cart. You can do this by clicking on the plus sign next to the product, so that it is automatically transferred to the shopping cart.

Of course this can happen to anyone! When you receive an order confirmation for your order, you must respond to this yourself with an e-mail. It is important to state which order it concerns and why you want to cancel it. On the basis of this email we can cancel your order for you.

Once you have placed your order, you can no longer change the delivery address of the order. If you have not yet received a shipping confirmation, you can contact our customer service to change the address. If you have already received a shipping confirmation, you need to change your address  via ‘change delivery’ in the Track and Trace of PostNL. Please note, when the order is already far in the process, it is no longer possible to change the delivery address!

The status ‘Temporarily sold out’ means that we unfortunately do not have the product in stock for a while. You can choose to purchase an equivalent product. If you are specifically interested in this product, please contact us so that we can look at the possibilities together.

You can see if the product you want is in stock by  clicking on the product sizes. When you have the opportunity to place the product in the store, the product is in stock. Products that are not in stock are put offline, so that you can not get confused.

Rayven Supplies does not offer the lowest price guarantee, but tries to make the difference by providing the best service and quality!

Rayven Supplies’ head office and store is located in Geldrop. Here you can get advice from specialists.

No, we do not have adjusted opening hours. We are open Monday to Friday from 08:30 to 17:00. During this time you can contact us for questions, advice from professionals or the return of products.

Yes that is possible.

We are very sorry that we were unable to satisfy you as you expected. We will therefore do everything we can to satisfy you. You can contact us by phone or email. You will receive an answer within three working days. You can also fill in a complaint form, which you will find here .

You can do this on the page where you ordered the product. Thank you very much 😀