{"id":328,"date":"2021-06-25T20:15:35","date_gmt":"2021-06-25T20:15:35","guid":{"rendered":"https:\/\/www.rayvensupplies.nl\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/"},"modified":"2023-05-18T08:28:34","modified_gmt":"2023-05-18T08:28:34","slug":"frequently-asked-questions-about-ordering","status":"publish","type":"page","link":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/","title":{"rendered":"Frequently asked questions about ordering"},"content":{"rendered":"\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Frequently asked questions about ordering<\/span><b><\/b><\/h1><\/div>\n\n<h2>Ordering products<\/h2>\n<p>View the range that we also work with in our shop. The selection we have made is based on years of experience in the workplace. If you have any questions? Our specialists&nbsp; are happy to help you with your questions about ordering products!<\/p>\n<div class=\"row\"  id=\"row-400479111\">\n\n\n\t<div id=\"col-446848157\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Order products<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3715448214\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3715448214-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3715448214-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>how can I place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3715448214-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3715448214-label\" >\n\t\t\t\n\n<p>If you want to purchase one of our products, you must place it in the digital shopping cart. You can do this by clicking on the plus sign next to the product, so that it is automatically transferred to the shopping cart.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2484507332\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2484507332-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2484507332-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2484507332-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2484507332-label\" >\n\t\t\t\n\n<p>Of course this can happen to anyone! When you receive an order confirmation for your order, you must respond to this yourself with an e-mail. It is important to state which order it concerns and why you want to cancel it. On the basis of this email we can cancel your order for you.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-289270864\" class=\"accordion-item\">\n\t\t<a id=\"accordion-289270864-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-change-my-delivery-address?\" aria-expanded=\"false\" aria-controls=\"accordion-289270864-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I change my delivery address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-289270864-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-289270864-label\" >\n\t\t\t\n\n<p>Once you have placed your order, you can no longer change the delivery address of the order. If you have not yet received a shipping confirmation, you can contact our customer service to change the address. If you have already received a shipping confirmation, you need to change your address&nbsp; via &#8216;change delivery&#8217; in the Track and Trace of PostNL. Please note, when the order is already far in the process, it is no longer possible to change the delivery address!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1189089032\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Stock status and prices<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2746018808\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2746018808-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-does-the-stock-status-&#039;temporarily-sold-out&#039;-mean?\" aria-expanded=\"false\" aria-controls=\"accordion-2746018808-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What does the stock status 'Temporarily sold out' mean?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2746018808-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2746018808-label\" >\n\t\t\t\n\n<p>The status &#8216;Temporarily sold out&#8217; means that we unfortunately do not have the product in stock for a while. You can choose to purchase an equivalent product. If you are specifically interested in this product, please contact us so that we can look at the possibilities together.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2000023137\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2000023137-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-know-if-my-product-is-in-stock?\" aria-expanded=\"false\" aria-controls=\"accordion-2000023137-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I know if my product is in stock?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2000023137-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2000023137-label\" >\n\t\t\t\n\n<p>You can see if the product you want is in stock by&nbsp; clicking on the product sizes. When you have the opportunity to place the product in the store, the product is in stock. Products that are not in stock are put offline, so that you can not get confused.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3133549101\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3133549101-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-rayven-supplies-offer-the-lowest-price-guarantee?\" aria-expanded=\"false\" aria-controls=\"accordion-3133549101-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Does Rayven Supplies offer the lowest price guarantee?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3133549101-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3133549101-label\" >\n\t\t\t\n\n<p>Rayven Supplies does not offer the lowest price guarantee, but tries to make the difference by providing the best service and quality!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-100215819\">\n\n\n\t<div id=\"col-301318819\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Company visit<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3457505239\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3457505239-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-is-the-store-located?\" aria-expanded=\"false\" aria-controls=\"accordion-3457505239-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Where is the store located?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3457505239-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3457505239-label\" >\n\t\t\t\n\n<p>Rayven Supplies&#8217; head office and store is located in Geldrop. Here you can get advice from specialists.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1798229899\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1798229899-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-any-adjusted-business-hours?\" aria-expanded=\"false\" aria-controls=\"accordion-1798229899-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Are there any adjusted business hours?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1798229899-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1798229899-label\" >\n\t\t\t\n\n<p>No, we do not have adjusted opening hours. We are open Monday to Friday from 08:30 to 17:00. During this time you can contact us for questions, advice from professionals or the return of products.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1746222547\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1746222547-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-also-pay-in-the-store?\" aria-expanded=\"false\" aria-controls=\"accordion-1746222547-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Can I also pay in the store?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1746222547-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1746222547-label\" >\n\t\t\t\n\n<p>Yes that is possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1064864681\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Submit feedback<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2362062694\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2362062694-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-want-to-make-a-complaint-about-ordering-a-product\" aria-expanded=\"false\" aria-controls=\"accordion-2362062694-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I want to make a complaint about ordering a product<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2362062694-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2362062694-label\" >\n\t\t\t\n\n<p>We are very sorry that we were unable to satisfy you as you expected. We will therefore do everything we can to satisfy you. You can contact us by phone or email. You will receive an answer within three working days. You can also fill in a complaint form, which you will find<strong> here<\/strong> .<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3403107388\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3403107388-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-want-to-leave-a-review-about-ordering-a-product\" aria-expanded=\"false\" aria-controls=\"accordion-3403107388-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I want to leave a review about ordering a product<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3403107388-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3403107388-label\" >\n\t\t\t\n\n<p>You can do this on the page where you ordered the product. Thank you very much \ud83d\ude00<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":56,"featured_media":0,"parent":298,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently asked questions about ordering - Rayven supplies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions about ordering - Rayven supplies\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/\" \/>\n<meta property=\"og:site_name\" content=\"Rayven supplies\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-18T08:28:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/\",\"url\":\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/\",\"name\":\"Frequently asked questions about ordering - Rayven supplies\",\"isPartOf\":{\"@id\":\"https:\/\/www.rayvensupplies.nl\/#website\"},\"datePublished\":\"2021-06-25T20:15:35+00:00\",\"dateModified\":\"2023-05-18T08:28:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.rayvensupplies.nl\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions\",\"item\":\"https:\/\/www.rayvensupplies.nl\/frequently-asked-questions\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Frequently asked questions about ordering\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.rayvensupplies.nl\/#website\",\"url\":\"https:\/\/www.rayvensupplies.nl\/\",\"name\":\"Rayven supplies\",\"description\":\"Producten ontworpen door tattoo specialisten\",\"publisher\":{\"@id\":\"https:\/\/www.rayvensupplies.nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.rayvensupplies.nl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.rayvensupplies.nl\/#organization\",\"name\":\"Rayven supplies\",\"url\":\"https:\/\/www.rayvensupplies.nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/www.rayvensupplies.nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.rayvensupplies.nl\/wp-content\/uploads\/2022\/11\/Rayven-R2-1-1.png\",\"contentUrl\":\"https:\/\/www.rayvensupplies.nl\/wp-content\/uploads\/2022\/11\/Rayven-R2-1-1.png\",\"width\":1000,\"height\":793,\"caption\":\"Rayven supplies\"},\"image\":{\"@id\":\"https:\/\/www.rayvensupplies.nl\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/rayvensupplies\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently asked questions about ordering - Rayven supplies","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/","og_locale":"en_GB","og_type":"article","og_title":"Frequently asked questions about ordering - Rayven supplies","og_url":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/","og_site_name":"Rayven supplies","article_modified_time":"2023-05-18T08:28:34+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/","url":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/","name":"Frequently asked questions about ordering - Rayven supplies","isPartOf":{"@id":"https:\/\/www.rayvensupplies.nl\/#website"},"datePublished":"2021-06-25T20:15:35+00:00","dateModified":"2023-05-18T08:28:34+00:00","breadcrumb":{"@id":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.rayvensupplies.nl\/en\/frequently-asked-questions\/frequently-asked-questions-about-ordering\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.rayvensupplies.nl\/en\/home\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions","item":"https:\/\/www.rayvensupplies.nl\/frequently-asked-questions\/"},{"@type":"ListItem","position":3,"name":"Frequently asked questions about ordering"}]},{"@type":"WebSite","@id":"https:\/\/www.rayvensupplies.nl\/#website","url":"https:\/\/www.rayvensupplies.nl\/","name":"Rayven supplies","description":"Producten ontworpen door tattoo specialisten","publisher":{"@id":"https:\/\/www.rayvensupplies.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.rayvensupplies.nl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.rayvensupplies.nl\/#organization","name":"Rayven supplies","url":"https:\/\/www.rayvensupplies.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.rayvensupplies.nl\/#\/schema\/logo\/image\/","url":"https:\/\/www.rayvensupplies.nl\/wp-content\/uploads\/2022\/11\/Rayven-R2-1-1.png","contentUrl":"https:\/\/www.rayvensupplies.nl\/wp-content\/uploads\/2022\/11\/Rayven-R2-1-1.png","width":1000,"height":793,"caption":"Rayven supplies"},"image":{"@id":"https:\/\/www.rayvensupplies.nl\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.instagram.com\/rayvensupplies\/"]}]}},"_links":{"self":[{"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/pages\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/comments?post=328"}],"version-history":[{"count":2,"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/pages\/328\/revisions"}],"predecessor-version":[{"id":337,"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/pages\/328\/revisions\/337"}],"up":[{"embeddable":true,"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/pages\/298"}],"wp:attachment":[{"href":"https:\/\/www.rayvensupplies.nl\/en\/wp-json\/wp\/v2\/media?parent=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}